Shopping rules

Terms & Conditions for shopping via e-shop, placed on an internet adress, (hereinafter "e-shop") is governed by the applicable legislation, further is governed by the below stated Shopping Rules and holds for end customer - consumers, not for wholesale collection.

The operator of the internet store is the RAPPA s.r.o Company based in Ostrava - Polanka n. O., Za Humny 1082/1, zip code 725 25, ID number: 15502236, TAX ID: CZ15502236, registered in the commercial register of the Regional Court in Ostrava in section C, insertion 261 (hereinafter "operator"). If the buyer is a person, which in the conclusion and fulfillment of obligations from the purchase contract does not act in the course of their business, i.e. consumer (hereinafter "consumer"), governing the rights and obligations of the parties whether the provisions of § 419, the provisions of Part Four of the Civil Code, especially provisions. § 1810 et seq. Law no. 89/2012 Coll., the Civil Code, as amended, hereinafter referred to as the "Civil Code". Consumer is every person who outside his business or outside independent exercise of their profession is contracting with the trader or otherwise acts. If the purchaser person, who is an entrepreneur, and in the contract of sale is taking into account all the circumstances clear, that the purchase agreement relates to his business (hereinafter referred to as "customer - entrepreneur"), governing the rights and obligations of the parties to the provisions of § 2079 et seq. Law no. 89/2012 Coll., Civil Code, as amended. The provisions of this shopping and claims procedure, which speaks of "customer - consumer" shall not "customer - entrepreneurs". The provisions of these terms and conditions, which speaks of "customer - consumer" refers to both "customer - consumer" and to "customer - entrepreneurs".

Prices and goods

The operator is liable for VAT. All prices shown on the e-shop include VAT. The prices listed in the menu of the virtual store are binding when the agreement to purchase things is made. The customer - consumer can print his order. If the customer - consumer when placing an order has filled in a correct email adress, will be on this email adress delivered a copy of the order as a confirmation of registering of the order in the order system of the e-shop.

If the information about submitting your order is not displayed or the copy of the order does not arrive on the email adress you filled in, please contact us as soon as possible.

Method of payment

The customer - consumer in can choose from following payment methods:

  • Wire Transfer - the customer - consumer will be contacted and informed about the order status, then he executes a payment on the bank account of the operaror of the internet store (the entries necessary for the payment execution will be stated in the confirmation email of the order). (Citifin bank account number: 1068365/2060, IBAN: CZ91 2060 0000 0000 0106 8365), variable symbol of the payment correspond to the number of the order. After adding of the payment to our bank account will be the goods shipped to the customer - consumer on the adress mentioned in the order by the mail service he chose (PPL / DHL). The payment must be paid in 5 working days. After that time will be the order cancelled.
  • Credit Card
  • Cash - personal takeover in Ostrava - Polanka n. O.. The customer - consumer will be contacted and informed about the order status. You can pick up the goods after the previous agreement (in 5 working days) in any working day Mon - Thu: 8:00 - 16:00, Fri: 8:00 - 15:00

Order processing

In case of doubt has the operator, or his authorized representative, the right to contact the customer - consumer through the communicated data, and it is therefore in the interest of the customer - consumer to enter this information honestly and conscientiously. Each received order is binding. Cancellation of the order can be made in an online store within 10 minutes after order confirmation. By sending or making a binding order the customer - consumer confirms, that these conditions are part of the purchase contracts concluded between him and the seller, and also that he was well acquainted, and the conditions are clear, understandable and undertakes to follow them. At this moment also the customer - consumer confirms that he accepts the price for the ordered goods including possible dispatch and transportation costs and trading conditions and provisions in force at the time of making or sending the order.

Delivery of goods

The delivery date is dependent on the type of goods ordered and the delivery destination. In most cases it is up to 5 working days. For your information - if you send an order in a working day until 12:00 hours (noon), the packet will be usually send off the next working day. In exceptional cases may the delivery time take longer.

The operator undertakes, at its option, in the interests of their own and especially with regard to the customer - consumer, reduce delivery time to as little as possible.

Delivery methods

customer - consumer is entitled to choose in the order any of these delivery methods in the Czech Republic:

  • Delivery service PPL / DHL 10,55 € (including VAT) when paying by bank transfer (The packet will be sent only after adding of your payment for goods on our bank account!) The payment must be made within 5 working days. After that time the order will be cancelled.
  • By personal takeover free of charge

 In case of personal takeover you will be informed per e-mail, when the goods will be ready to take. You can pick upthe goodsat our warehouse in max. 5 working days on adress: Rappa s.r.o., Za Humny 1082/1, Ostrava - Polanka nad Odrou in working days after previous agreement in any working day Mo - Thu: 8:00 - 16:00, Fri: 8:00 - 15:00

Taking goods worth more than 99 € for one order the transport is for 6,99 €! Taking goods worth more than 199 € for one order the transport is for FREE!

HINT !!! - DHL can deliver the packet also for example to your work during working hours - all you need to do is just agree with the driver and tell us the correct shipping address, which may be different than the billing address.

Acceptance of goods

The customer - consumer or consignee has the obligation to check the integrity of the packaging and that the consignment does not show obvious signs of damage. In case of damage or other discrepancies after accepting the shipment, the customer - consumer must immediately within 3 days  contact the operator of an online store


"Failure to collect the consignment is not a withdrawal from the contract"

We would like to warn all customer - consumers that:

Failure to collect cash on delivery is not a withdrawal from the contract. If you want to withdraw from the contract, it is possible to cancel the order, if it was not sent yet. There is always a time lag between ordering and sending the package.

Another option is to accept the consignment and return the goods to us (if you are a customer - consumer) within the 14 day period. Based on business conditions and in accordance with the Civil Code in the event of failure to collect the Cash On Delivery shipments we will require the recover costs associated with the shipping of your order in the amount of EUR 10,55.- (€ 6,99.-). The costs consist of postage and the administrative and technical costs associated with shipping the order (unstorage, packing, issuing documents for the shipment and handling of the consignment ....) In the event that you fail to pay the amount in due time we will be forced to proceed to litigation. In this case, however, we will also require the reimbursement of all expenses associated with its enforcement. Also, the client concerned will be entered in the register of unreliable customer - consumers which use other e-shops to check reliability. Please take note of this warning!

Warranty and complaint

The warranty on products sold through e-shop is governed by and is in line with current legislation. The complaint is conditional on buying evidential claimed goods in our e-shop, as evidenced by the receipt. Payment and takeover means that ownership of the purchased thing pass to the customer - consumer. Seller provides customer - consumer warranty on goods supplied through an online store, in a period of 24 months from the receipt of goods by the customer - consumer. The warranty period is extended by the period during which the goods were in warranty repair.

The warranty period starts on receipt of goods.

The customer - consumer is obliged to inspect the goods without undue delay after its receipt. If the goods are defective at the time of delivery, the customer - consumer is entitled to reject a takeover. In the event of damage to goods during transportation, the customer - consumer is obliged to inform both the shipper and seller, but not later than two working days from receipt of goods.

The warranty covers only manufacturing defects. The warranty does not cover damage caused by normal wear and tear, misuse of the product, improper handling and storage, or due to natural disasters.

Damage to goods during transportation:

As unjustified  will be complaints considered in the event that a defect or damage to the goods occurred during transport from the seller to the customer - consumer. In that case, responsibility for damage to goods pass to carrier. When accepting the shipment, the customer - consumer or consignee shall check whether the packaging is intact and that the consignment does not show obvious signs of external damage. If a customer - consumer or consignee discovers obvious defects (e.g. damaged packaging) is entitled in its own interest to refuse to accept the shipment and write down with a carrier a damage report. By signing the delivery note, the customer - consumer confirms that the shipment was delivered properly and intact. If the customer - consumer or the consignee discovers after receipt of the goods defect arising from damage during transport, it is obliged to report this fact in writing without delay at RAPPA Ltd. e-shop, Za Humny 1082/1, Ostrava Polanka n. O., 725 25, or by e-mail at to the seller, especially to the carriers, but not later than 2 calendar days from the date the shipment was delivered and also to require the record on damage at the same time. Until the record on damage is made, the customer - consumer shall not manipulate with the shipment in any way and is obliged to maintain the container in which the shipment was delivered to him as well.

If it is necessary to apply a complaint procedure because of damage to the goods, notify the seller in writing as soon as possible to the e-mail address, or by phone at +420 596 927 161, or by writing to the address of the e-shop.

If the thing does not have mentioned features, the customer - consumer can demand as well a supply of a new thing without defects, if this is not due to the nature of the defect inappropriate, but if the defect affects only a part of the thing, may the customer - consumer request only a replacement of the part; if this is not possible, may the customer - consumer withdraw from the contract. If it is, however, due to the nature of the defect disproportionate, especially if the defect could be removed without undue delay, the customer - consumer has a right to a free remedy. The right to deliver a new thing or to exchange components has the customer - consumer also in the case of removable defects, if he can not use the thing properly due to the repeated occurrence of the defect after repair or for a larger number of defects. In this case, the customer - consumer has a right to withdraw from the contract. If the customer - consumer does not withdraw from the contract or does not apply for the right to deliver a new thing without defects, the replacement of its parts or to repair the thing, he may request a reasonable discount. Customer - consumer has the right to an adequate discount, even if the seller can not deliver him a new thing without defects, replace the part or repair the thing, and in the event that the seller fails to remedy within a reasonable time, or that the remedy would acted considerable difficulties on the customer - consumer. Right from defective performance belongs to the customer - consumer not, if a customer - consumer knew before takeover that the thing has a defect, or if the customer - consumer caused the defect itself.

In your request for the complaint of the goods do not forget to include your contact information, what goods to claim, the reason for complaint, date of the goods purchase and the number of the proof of the purchase, or a copy of the receipt.

Based on previous contact customer - consumer sends the goods to the operator.

The operator does issue a written acknowledgment of receipt of the complaint. Subsequently, the operator will issue the customer - consumer with written confirmation of the date and method of handling complaints or justification for rejecting the claim.

The complaint of the customer - consumer will be processed within 30 days of the claim. If the complaint is justified, prompts the seller within the aforesaid period the customer - consumer to pick up the goods exchanged, or send the goods to the customer - consumer by mail to the address specified by the customer - consumer.

The protocol on settling the claim do retain for the event of further complaints or tampering with goods. Unless specified or agreed otherwise, the rights and obligations of the customer - consumer and the seller from liability for defects follow the relevant provisions of the Civil Code.

Possibility to return goods without giving any reason

If there was goods delivered to a customer - consumer by mail or by carrier, is the customer - consumer entitled within 14 days of receipt of goods to resign from the contract without giving any reason. By expiring of that period expire also the right of the customer - consumer to withdraw from the contract without giving any reason. Customer - consumer is not entitled to withdraw from the contract for the supply of goods, which has been adapted according to the wish of the consumer, which is a subject to rapid deterioration, food, beverages or other goods for everyday consumption supplied to the consumer's home or to another place determined by the consumer, as well as goods which was after delivery irrevocably mixed with other goods. Furthermore, the customer - consumer is not entitled to withdraw from the contract for the supply of sealed goods, that the consumer unsealed and because of hygienic reasons, it can not be returned. Customer - consumer is not entitled to terminate the contract for the supply of audio or video recordings or computer program, if violated their original packaging. Customer - consumer is also not entitled to withdraw from the contract for the supply of newspapers, periodicals and magazines. In case of withdrawal from the contract will the customer - consumer bear the cost of returning the goods and in the case of a contract through means of distance communication also costs for returning the goods, if the goods can not be returned because of its character by usual postal route.

In this case, you will be refunded by the amount you paid for your item. Products can be returned under the following conditions:

  • The goods will be unused and undamaged
  • The goods will be in the original packaging
  • The goods will be sent back together with any documents (proofs of purchase etc.)

If the customer - consumer chose different than the cheapest delivery method, operator returns to the customer consumer the costs of delivering the goods in the amount corresponding to the cheapest offered ways of delivery.

Refund of the purchase price including the cost of delivery to the customer - consumer performs the seller without undue delay within 30 days from the day when he was served with a notice of withdrawal. However, the vendor returns the payment after the receipt of returned goods, or if the customer - consumer proves, he sent back the goods, based on what occurs first. To recover payments seller uses the same means of payment, which used customer - consumer for the initial transaction, unless the customer - consumer specifies otherwise.

customer - consumer can use our form to return goods without giving any reason.

Shipments, which will be sent back COD (cash on delivery) will not be accepted by the operator.

customer - consumer, who resigned from the contract, is responsible to the seller for a diminution in value, that was caused by handling of the goods other than what is necessary to treat it with respect to its nature and characteristics.

To return the goods without giving any reason is not possible if you pick up the goods personally (you have the opportunity to inspect the goods and to check).

 Privacy Policy

Internet shop appreciates your confidence and undertakes that it will protect your data, which had to be listed in the implementation of the order. Your data will in no case be given to a third party. Your data may be used only by Internet commerce and solely for statistical processing and direct communication with the customer - consumer. The customer - consumer has the right to request in writing to the operator to erase his personal information in an appropriate manner from its records or to perform the desired change in the structure of personal customer - consumer data.